Notification of cancellation must be made in writing and sent by email to SPA.
If your cancellation notification is received by SPA:
- more than 31 days prior to the event, the greater of a $50 administration fee or 5% of the ticket price, is charged on each refunded ticket.
- between 30 and 8 days prior to the event commencing, a 25% cancellation fee is charged on each refunded ticket.
- 7 days or less prior to the event commencing, the delegate is not eligible for any refund.
For full delegate terms and conditions, including other refund options, click here.