FAQs
Did we miss something?
Ask a not-so-frequently asked question by emailing registration@screenproducers.org.au
or narrow down your enquiry at the Contact page.
Preparation is key! Watch our SF36 Bootcamp webinar for expert advice on how to prep for Screen Forever and maximise your opportunities.
Co-presented by Australian Film Television and Radio School
- Which ticket type is best for me?
To be on the ground on the Gold Coast, you will need a GOLD COAST pass. This will also include access to the Online Global Market happening on days 4 & 5.
If you can’t make it to the Gold Coast, there are two options. The SILVER pass gives you access to the digital sessions plus the Online Global Market happening on days 4 & 5.
The Bronze pass gives you access only to the digital sessions.
- What is your COVID refund policy?
Should SCREEN FOREVER be unable to proceed for health and safety reasons and/or as a result of Government Health Directions, the event will proceed as a digital-only event. All Gold Coast passes will automatically become Silver passes and SPA will refund the price difference.
For further information about our refund policy see here (https://www.screenforever.org.au/36/cancellation-policy)
- Can I change my ticket type after I have purchased it?
You can upgrade your ticket type by getting in touch with us – email registration@screenproducers.org.au
Our event is a safe space for screen professionals of all backgrounds to connect, be inspired and do business without fear of discrimination, harassment, sexual harassment, or bullying. As such we expect all delegates to act in accordance with good industry practice and all applicable laws, to maintain the highest professional and ethical standards and to follow any reasonable directions given by the venue or conference staff.
If you believe someone has failed to meet this standard of behaviour please reach out to registration@screenproducers.org.au.
To access any SCREEN FOREVER session or meetings you must be registered and signed in.
To sign in, click the Sign in tab, then enter your username and password.
You can set your username (email address) and password when purchasing your pass. If you do not have a password (for example, if you are part of a group booking), or you have forgotten your password, you can request to reset your password here.
Please note, delegates can only be logged into one device at a time.
The EventHub is SCREEN FOREVER's virtual home. From here you can view your personalised Agenda, book 1:1 meetings with other delegates, and access deals from our Partners, and connect with other delegates via the live chat.
Navigate to the Program tab and click Log in to Customise.
Sign in using your username (email address) and password.
Browse the full program or filter according to your interests, then click the checkbox next to the sessions you would like to attend and click Continue.
Navigate back to the EventHub and the sessions will now appear in your Agenda.
OR
Jump on the SCREEN FOREVER app and navigate the schedule to find the session you want to add - select Program / Schedule / Session. At the bottom of the session page you'll see an icon. Tap and Add to My Agenda.
Bookings for SPA Connect will go live from Thursday, 10 March 2022.
You can book any SPA Connect program by navigating to the SPA Connect page and select which program you're booking.
- I know which speaker I want to talk to
Click on the name of the speaker and review their content requests. Click on the session you're interested in attending. There's lots of times available, so you may need to open more than one window at a time.
Click Add session to my Agenda.
Sign in using your username (email address) and password.
Skip through the form to 07 SPA Connect and select which SPA Connect program you're booking by clicking on the respective tab. Click the checkbox next to the sessions you would like to attend and click Continue.
Navigate back to the EventHub and the sessions will now appear in your Agenda.
- I'm only available at a certain time
Review the respective schedule and click Log in to Customise.
Sign in using your username (email address) and password.
Skip through the form to 07 SPA Connect and select which SPA Connect program you're booking by clicking on the respective tab. Click the checkbox next to the sessions you would like to attend and click Continue.
- I need to change my SPA Connect session
Sign in using your username (email address) and password.
Skip through the form to 07 SPA Connect and select which SPA Connect program you're booking by clicking on the respective tab. Uncheck/check the checkbox next to the sessions you would like to cancel/attend and click Continue.
Bookings for direct one to one meetings will go live from Monday, 14 March 2022.
Head to the EventHub and visit the Delegate List. Select the delegate you'd like to meet with and click Request Meeting.
To accept a meeting request, click on the respective button. To suggest an alternative time, click on the respective button. You are able to suggest alternative times for a limited number of messages.
Alternatively, reach out through the delegate chat on the EventHub page.
OR
Jump on the SCREEN FOREVER app and head to the Registrants page to find the delegate you want to speak to - select Registrants / Delegate name. At the top of the page tap the chat icon and starting messaging!
NB: delegate chat is monitored and overly persistent, harassing or abusive behaviour will not be tolerated. To report misuse of the chat function, please reach out to registration@screenproducers.org.au.
Enter the EventHub and navigate to Your Agenda. Find the session or meeting you want to join and click on the session/meeting name. This will take you to the session/meeting details page.
Click on View Session or Join Meeting (as appropriate). If the session/meeting has not started yet you will be taken to a waiting room. Once the session/meeting starts you will be redirected automatically. If the page doesn't refresh automatically once the countdown hits zero, refresh your browser.
A few tips for a great meeting experience:
- Use Google Chrome as your browser.
- Use headphones or earphones and sit in a quiet area.
- Ensure you have a stable internet connection.
- Have your supporting materials ready so you don't waste time looking for them during the meeting.
Select sessions will have a live audience participation portion. To get involved, navigate to the session via Your Agenda in the EventHub or via the SCREEN FOREVER mobile app and click on the Q&A button.
From here you can post your own question or upvote someone else's.
If a session does not have a specific Q&A, we still encourage you to get involved in the discussion using the Chat feature in the EventHub
The SCREEN FOREVER app is a great side car for your conference experience. Once you've downloaded the app and logged in you can access Your Agenda, Delegate List, Speaker List and the latest news and announcements right on your phone.
You can also use the app to start a virtual meeting but for the best experience, we recommend using a laptop.
Delegates can download the SCREEN FOREVER app from the Apple App Store or Google Play.
iOS
The app requires an iPhone, iPad or iPod Touch running iOS 11.0 or later.
Android
The app requires Android devices running 7+ and up.
Search for SCREEN FOREVER or scan the below QR code to access the SCREEN FOREVER app.
Be sure to sign into the app to get the most out of the experience.
Our event is a safe space for screen professionals of all backgrounds to connect, be inspired and do business without fear of discrimination, harassment, sexual harassment, or bullying. As such we expect all delegates to act in accordance with good industry practice and all applicable laws, to maintain the highest professional and ethical standards and to follow any reasonable directions given by the venue or conference staff.
If you believe someone has failed to meet this standard of behaviour please reach out to registration@screenproducers.org.au.
We acknowledge and pay respects to the Yugambeh people of the Gold Coast and all their descendants both past and present. We also acknowledge the many Aboriginal people from other regions as well as Torres Strait and South Sea Islander people who now live in the local area and have made an important contribution to the community.
Principal Partner
Major Partner
Major Government Partner
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Design by Colour Taste